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Booking Terms & Conditions

Please read our booking Terms & Conditions below. Our main priority is for you to have a super enjoyable stay with us; we just need to have the T&C’s to ensure there is clarity in the booking and staying experience.

ROOM RESERVATIONS

All rates are inclusive of VAT at the current rate.

DEPOSITS & PAYMENTS

All bookings are required to be confirmed with a deposit the equivalent of 50% of the room rate booked. Your booking will not be confirmed until we receive card details and a deposit is paid successfully. On receipt of these details, a confirmation email will be generated and emailed to the email address provided at time of booking.

Bookings made on special offers & promotional rates are non-refundable and non-transferable.

Payments can be made by Debit or Credit Card, but sadly not American Express. Your card details will be managed by our online payment gateway for safety and security.

On arrival, confirmation of card details will be required for any additional extras during your stay, and as security for the bedroom. The final total, including the outstanding room rate, will be charged on check out.

In the event of non-arrival, the full accommodation amount will be charged to card provided at the time of booking.

We reserve the right to charge your credit or debit card for any damage done to your room during your stay or for any items that are missing when you leave.

CANCELLATIONS

We require a minimum of 5 days before the date of check-in to be able to offer a full refund. This does not apply to special offers & promotions, which are non-refundable.

Cancellations made after 12pm 48 hours before arrival will incur a 100% charge of the first night’s room charge.

In the event of non-arrival, the full accommodation amount will be charged to the card provided at the time of booking.

If you have booked your room through a third-party booking site, e.g. booking.com, the cancellation charges are the same as above however all amendments and cancellations must be processed through that site. This cannot be done directly with The Nelson Burnham Market.

SPECIAL OFFERS & PROMOTIONS

Special offers & promotions are all subject to availability. A part or full payment will be required to be paid at time of booking and this payment is non-refundable and non-transferable. Please refer to details on each offer. Special offers & promotions cannot be transferred, or exchanged for cash alternatives. All special offers & promotions will state if they are applicable per person or per room. Special offers & promotions are only available on the dates outlined. All special offers & promotions are subject to the individual cancellation policy (see cancellation policy).

THIRD-PARTY BOOKINGS

Bookings via a third-party: for bookings made through an online booking platform (e.g. Booking.com, Expedia) or third-party travel professionals, please contact them directly to amend or cancel your booking – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.

CHECK-IN/OUT

Rooms are available from 3:00pm on the day of arrival, and last check-in is at 10:00pm – for later check-in please contact us in advance to let us know. We are a pub, so we are open late, so we’ll do our best to accommodate you if you’re going to be later than 10pm.

On arrival at The Nelson Burnham Market, please check in at the bar located where a member of our friendly team will be waiting to welcome you. You will be required to provide a credit card on arrival for any additional extras during your stay, and as security for the bedroom.

Check-out time is at 10.00am, late check-out may be available and is subject to an additional charge. Please note our welcome reception is not manned 24 hours. We reserve the right to charge your credit or debit card for any damage done to your room during your stay or for any items that are missing when you leave.

CHILDREN

The Nelson Burnham Market recognises children as being 17 or under. Please be aware that individuals over 18 will be classed as adults and charged accordingly on arrival. Children aged 17 and under must be accompanied by a responsible adult to ensure that the child’s behaviour is appropriate.

Our large double rooms – Room 5 and Room 6 – can accommodate a cot or a pullout bed only. We also have a family room available for two adults and two children.

No person under the age of 17 can check-in and stay without their parents or guardian(s) over the age of 18. The room must be booked by the accompanying parent or guardian, who must be staying at The Nelson at the same time.

DOGS

We are pleased to welcome you and your pet as our guest at The Nelson Burnham Market. You must include your dog(s) at the time of booking otherwise we may not be able to accommodate you.

  • You will be allocated a Dog-Friendly Room (Room restrictions may apply)
  • Please do not leave your pet unattended in your room.
  • The Nelson employees are not able to enter the room to perform their duties unless either you or a pet-sitter is present. Please let us know if you are vacating your room during the day so that we can arrange a suitable time for cleaning.
  • Dogs may stay free of charge at The Nelson.
  • A maximum of two small dogs (Springer Spaniel or smaller) or one big dog per room (Labrador or bigger)
  • Dogs are not permitted on any of the furniture. Should your dog(s) soil the carpets, bedding or mattresses, or in any other way damage the room, a fee may be charged commensurate with damages.
  • Dogs must be kept on a lead in all public areas.
  • We always ask you to consider our other guests and keep your dog under control.
CHANGES TO YOUR BOOKING

If you wish to review, adjust or cancel your booking, please contact us as soon as possible. This includes the addition of cots, length of stay, dogs – anything really that might impact or effect your stay with us.

ACCOMMODATION DETAILS

We reserve the right to change accommodation details without prior notice.
Please note:

  • Electrical appliances such as toasters, mini cookers or grills are not to be used in rooms.
  • The Nelson is entirely smoke-free, including the bedrooms. If you do not adhere to this law, we reserve the right to charge you an additional £200.

GROUP DINING RESERVATIONS

For groups of 8+ people, please call us on 01328 641 504 to make a reservation. A deposit of £5 per person will be taken at the time of booking, which will be deducted from your final bill. Deposits are non-refundable if cancelled within 48 hours of your reservation.

INAPPROPRIATE BEHAVIOUR

As part of our booking terms & conditions, it is The Nelson’s policy that all our guests and staff have the right to be treated with dignity and respect and as a responsible host we have a duty of care to our guests and staff to ensure a safe and enjoyable stay or dining experience. Should the staff deem any actions by a guest inappropriate, or if any inappropriate behaviour is brought to the attention of the manager, The Nelson reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the police may become involved, or guests may be asked to leave the pub or accommodation.

GDPR & PRIVACY POLICY

The Nelson Burnham Market (‘we’/’us’) takes the protection of the privacy and security of your personal information very seriously. This privacy notice describes how we collect and use personal information in accordance with the General Data Protection Regulation (GDPR).